Contact us
Email us at
What can we help with?
- Billing questions — charges, receipts, or refunds. Include the email you signed up with.
- Watch help — change your dates, pause a watch, or stop alerts. (Every email also has a one-click unsubscribe link.)
- Missed an alert? — tell us the date and tour; we'll check what the monitor saw.
- Feedback — what's working, what's not, what we should track next.
Before you write
- We don't sell tickets — all bookings go through the official operator at face value. We can't hold, reserve, or transfer seats.
- We can't see your booking — for changes to an existing Alcatraz reservation, contact Alcatraz City Cruises directly.
- For the fastest answer on watches, check the FAQ first.